GENERAL TERMS AND CONDITIONS
The Present General Contracting Conditions (hereinafter "terms and Conditions") whose function is to regulate the relationship between Startcom Group Limited. (hereinafter the "Provider") and customers (hereinafter the "User"), relating to all transactions made through the website of the online store.
These General Conditions form part of the contract of purchase-sale between the provider and the user. Any acquisition of products through this website implies the knowledge and express acceptance of these Conditions.
The website “MrPhoneDeals”, managed by Startcom Group Limited is an online platform or marketplace in which different firms (sellers) to exhibit and sell their products to the users of the platform, responsible for the collection of its price, the subsequent delivery of the product and other associated services to the commercial operation, such as the financing or the technical service after sales.
2.1. Offering Company
Startcom Group Limited, with legal address in 10/F The Wave 4 Hong Yip Street, Kwun Tong, 999077, Hong Kong.
and another part:
2.2. The User
It will be understood by a user or customer, the user who acquires that condition by means of their registration on the website, using a form, and they are assigned to a key of user and password, over which it has full responsibility of use and custody, being responsible for the accuracy of the personal data provided to the service provider, as we will see in the section on user Registration.
By accepting these Conditions the User declares:
1. That is a person with capacity to contract according to the regulations in force.
2. That you have read and agree to these Conditions.
The User will always have access and in any case, prior to the start of the procedure of procurement of goods, to the conditions, which can be stored and/or reproduced in a durable support.
5. Validity or Duration
The period of validity or duration of these Conditions and the special conditions of contract, will be the time that they remain posted on the web site and will apply from the moment that the User makes use of the web site, and/or proceed to the procurement of any products.
The provider reserves the right to unilaterally amend these Conditions, without this affecting the goods or promotions that were acquired prior to the modification by the User.
The User undertakes to read carefully the conditions of recruitment, each time you proceed to the procurement of any product, since the same have been modified since the last time you accessed.
If any clause included in these Conditions be declared totally or partially null or ineffective, such invalidity will affect only that provision or the part thereof that is null or ineffective, subsisting in all other Conditions.
8. Object of the contract
The present contract is to regulate the contractual relationship of sale and purchase born between the provider and the user at the time that the buyer agrees to purchase during the process of recruitment online through the mechanisms set out below.
The contractual relationship of sale involves the delivery by the seller integrated in the platform in exchange for a certain price and publicly exposed through the web site, of one or several specific products.
Each one of these products may be the subject of a specific regulation by the special conditions of employment of each of them, of which will be given in more detail in the section on warranties, returns, withdrawal, or on the technical sheet of the product, due to the different formats in which products are marketed, their packaging or their own nature.
9. Registration of Users
The User may register on the web. To which, will introduce the personal data required as required will be: name and surname, e-mail and password. The registered User of the store will provide you with access to the web, to the acquisition of products and the receipt of newsletters/newsletter with information of the company and its products.
The user will select a user name and password, pledging to make diligent use of the same, and not make them available to third parties, as well as to communicate to the provider the loss or theft of the same or the possible access by an unauthorized third party, in such a way that the service provider shall proceed to the immediate blocking. The user has full responsibility of use and custody, being responsible for the truthfulness of the personal data provided to the service provider.
The user may not select as user name words that have as purpose to confuse others by identifying it as a member of the provider, as well as, expressions, rude, slanderous and in general, contrary to law or to the requirements of the moral and good customs.
We inform you that your personal data will be treated in any case subject to the provisions of the regulations in force in matters of data protection.
10. Geographical scope
This web site www.mrphonedeals.com operates and sells globally, but especially its commercial activity is centred on the european level.
All of the above is stated without prejudice that in the near future we can offer these services in the areas excluded, in which case it will be announced in advance on this website.
11. Product information
The Lender pays great attention to the information related to the characteristics of products through technical descriptions from its partner companies and manufacturers, and photographs illustrating the products. All of this is done within the limits of the technique and respecting the standards of the market.
This fact sheet, will incorporate a contact form if you want to get more detailed information. Or for greater ease, you will be able to have a link of extension of information to the extent possible.
12. Tax, currency and shipping costs
Prices shall be expressed in the currency Euro (€). These prices, except where expressly stated otherwise, do not include shipping costs or any other additional services and attachments to the purchased product.
All prices shown on the web, both of products such as delivery charges, tax included.
13. Language in the development of the contract
The recruitment procedure and pre-contractual information is in Spanish and this language will be used to carry out recruitment and will be the language binding being the other languages taken as reference unless otherwise stated.
14. Steps in the Process of Procurement / Purchase
To start the process of procurement of products in www.mrphonedeals.com, it is first necessary to register as a user, pressing the button that appears in the main page of the website called “Sign up” and filling in the mandatory data that are requested in the page that appear below. After registration, the assignment of the user name and the password will be produced automatically, according to chosen previously by the applicant.
The registration system is not equipped with a system of verification of users in the process of high. So that prior to activation of the user in the system, it sends a welcome message to the email. Once successfully registered, the user can enter with your username and password to the control panel of your profile so you can manage all those functions that the provider of the page has made available, as for example the section of data of the account, my orders, and the possibility of exercising the corresponding rights according to the legislation in force regarding the protection of personal data.
Once completed the registration, you can proceed with the purchase of your(s) product(s).
14.2. Purchase process
The purchase process is easy and simple.
- Summary of the products added to the shopping basket
- Method of order under registry
- Shipping information
- Shipping method
- Payment information
- Order review and payment
15. Availability of the product
In the event that the products are under order or you don't have stock; delivery times may vary, to know your situation, you must contact our customer Care department.
16. Types of products
The web page has a wide range of the best products of mobile telephony and at very competitive prices.
17. Maximum amount of order
There is No maximum order.
18. How to extend or Cancel my order
To extend an order may do so, provided that you have not completed the purchase, and what can be done by pressing the button “Continue shopping”.
To cancel an order after you make a purchase, it may cancel with the right to a full refund provided the following conditions are met:
- The order has not left our warehouse or is in transit to the address indicated.
To request the cancellation of your order you must contact our service department by telephone or write to support@MRPhonedeals.com.
The invoice can be viewed and downloaded in the user's control panel. For such discharge, the user must go to "My Account", "order History", after you locate the order desired, the user can click on PDF or on "Details" and then by clicking on “Download your invoice as a PDF file”.
The sale is made under the terms of the INCOTE RMS DDP (Delivered Duty Paid). The seller is responsible for the risks and costs of placing the goods at the agreed point, excluding fees, taxes and any other expenses official derivative of the import in the country of destination. The buyer must bear any additional cost and assume the risks arising from the lack of clearance of the goods in the country of import.
20. Costs, shipping methods and delivery time
From MRPhonedeals we always seek the best solution for our customers, listen to them and offer them what they ask of us. We have optimized the information section of logistics and deliveries, as well as to partner up with new Logistics International, to be able to offer multiple solutions to our customers that will be able to select the transport that best suits the characteristics of the purchase.
Types of Shipments
The types of submissions vary in price and time of delivery depending on the seller of the product.
Independent of the type of shipping, all have “Track Number or Traceability.” You will be able to know the status of your shipment at all times.
From MRPhonedeals we are constantly improving our delivery times. To check times and prices of delivery, go to the desired product. In addition, in the process of purchase will be able to know the time and price available for that product. Also, please be advised that you may consult in your account MRPhonedealsMRPhonedeals (My Account > Order History) logistics information of your order.
The only way of delivery to your home address, without report on the future of the possibility to pick it up in the direction of the domicile of the Provider. The order will be sent to the address indicated at the time you made your purchase. The sellers do not guarantee delivery in the mailboxes.
Shipments are made from the logistics centres of retailers, all depending on the type of product and order.
In case you do not receive a package in the indicated period, we will undertake an investigation with the carrier that could last several days (the time is approximately fourteen (14) days). During this period, you can not make any forwarding or refund the order.
We advise you receive your package check that everything is ok with your order and that the packaging of the package is in perfect condition, after a firm booking, and indicate in the delivery note of the carrier, if found any abnormality when you receive it. When you open your package, if you find that the items delivered are not in conformity with your order or are damaged, please contact our Customer Service. The products delivered by the suppliers do not facilitate the process of installation and operation of the products.
In this delivery policy is in accordance with the DIRECTIVE 2011/83/EU OF the EUROPEAN PARLIAMENT AND OF the COUNCIL of 25 October 2011 on consumer rights, amending Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council and DIRECTIVE 1999/44/EC OF the EUROPEAN PARLIAMENT AND OF the COUNCIL of 25 may 1999 on certain aspects of the sale and guarantees of consumer goods, Royal Decree 1/2007, of 16 November, by approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws as well as other national implementing legislation in each moment.
It is understood that the law applicable to the contract is that which is current at the time of, and payable by the consumer for the order.
All delivery times posted on the web are estimated; and, therefore, the consumer client, to accept such a circumstance.
The term is not an essential condition of the contract and the late performance is agreed expressly that not defeat the legitimate interests of the buyer. So that is considered is has to be stated expressly by the purchaser in writing sent to the company prior to the purchase.
Unless otherwise agreed by the parties and pursuant to the mode chosen on the term of delivery, we will deliver the goods by transferring the material possession of or control to the consumer without undue delay and within a maximum period of 30 days from the conclusion of the contract.
If you do not receive the consumer's order in the estimated time fixed we can outsource to make the delivery in an additional time limit suitable to the circumstances. If still it is impossible for us by circumstances beyond our control the delivery of the goods in this additional period, the consumer shall have the right to terminate the contract.
Means all sales, unless otherwise stated expressly and in advance of the sale of the consumer, the term of delivery is not an essential requirement of the contract.
If you resolved the contract, we will refund without undue delay all amounts that are paid under the same.
In the case of claims about the legal conditions of application in the sale, delivery and eventual withdrawal of products through our website, we will refer your complaint to our department at firstname.lastname@example.org those who can put in contact you in our behalf so that they can process and resolve your case.
21. Methods or Modes of payment
In general, the User can choose the form of payment:
A) Credit and Debit Cards
22. Warranty policy
The new phones of MRPhonedeals come with a limited warranty of 2 years, in accordance with the laws of the consumer of European Union, from the date of delivery. The refurb of MRPhonedeals come with a limited warranty of 1 years, in accordance with the laws of the consumer of European Union, from the date of delivery. Some accessories that come with different warranty periods, due to the nature of the product design, manufacture, or intended use. The batteries have a warranty of 6 months. The limited warranty only covers product defects caused by the workmanship or construction materials. To file a claim, present your proof of purchase (invoice) original, model and serial number of the product, as well as photographic evidence that the product was defective on arrival, the Customer Service of MRPhonedeals in the support center.
Any service of repair and replacement covered by this warranty, together with the cost of shipping, will be free for two years. If the phone is not covered by the warranty, it is the customer who must assume the cost of transportation by a value of 10€, which amount will be paid before you send the terminal back to the customer.
MRPhonedeals you can use parts and components that are rebuilt, reconditioned or new when you repair any product. Alternatively we can completely replace the defective product with a remanufactured product, refurbished or new.
Please note that we only offer after-sales service in the areas where we ship (this includes repairs and/or replacements/refunds)
The limited warranty does not cover:
1. Defects or damage caused by accident, neglect, misuse or abnormal use; abnormal conditions or improper storage; exposure to liquid, moisture, sand, or earth; physical, electrical or electromechanical unusual.
2. Scratches, gouges and cosmetic damage, unless caused at the source factory.
3. Defects or damage resulting from excessive force or use of metallic objects on the touch screen.
4. The devices on which the serial number or IMEI number has been removed, defaced, damaged, altered or made illegible.
5. Deterioration due to ordinary use.
6. Defects or damages resulting from the use of the product in conjunction with accessories, products or ancillary equipment/peripheral that has not been supplied or approved by the manufacturer.
7. Any physical defect or damage resulting from testing, operations, maintenance, installation, service, or adjustments inappropriate not supplied or approved by the manufacturer.
8. Defects or damage resulting from external causes such as collision with another object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.
9. Defects or damages resulting from the receipt or transmission of the mobile signal, or viruses or other software problems introduced into the product.
10. Products not purchased through MRPhonedeals.
11. Repair performed by the technical service does not official MRPhonedeals.
Please, contact the Customer Service of MRPhonedealsMRPhonedeals for queries relating to the Limited Warranty.
22.1 Warranty Extensions
The extensions of warranties are governed by the same conditions of the limited warranty. Warranty extensions are only compatible with new and refurbished phones. The technical service of these extensions is outsourced and the company in charge resides in Spain.
1 year warranty extension: Extends the 1 year extra limited warranty for 29€, adding 3 years total warranty on new and refurbished products.
3 year warranty extension: Extends the extra 3 year limited warranty for 45€, adding 5 years total warranty on new and refurbished products.
23. Claims policy
In virtue of art. 40 of the Law 7/2017, of 2 of November, by which incorporates to the Spanish legal system the Directive 2013/11/EU of the European Parliament and of the Council of 21 may 2013 on alternative dispute resolution in the matter of consumption, it becomes clear to customers that may be addressed to the office of consumption of its provinces, the company may, in each case, whether or not to accept the submission to arbitration, depending on the circumstances of the case. The company is not attached to an entity of alternative resolution of consumer disputes, nor is it bound by a rule or code of conduct to participate in the procedure before a particular entity.
24. Return and exchange policy
If for any reason you are not satisfied with your product, you can request a refund within 14 calendar days of delivery. Once we accept your application and we receive the product, we will provide a full refund.
Return requests made outside the 14 days period will not be accepted. Likewise, we may decide not to accept returns under the following circumstances:
1. Defects or damage caused by misuse, negligence, physical damage, alterations to product, incorrect adjustment, deterioration by ordinary use or incorrect installation after purchase.
2. If the only reason for return is the fluctuation of the price.
In all cases, we will investigate the product and verify the fault. To be admitted for a replacement or refund, devices must be in condition “as if it was brand new” and if it is possible with the original sealed packaging intact. The accessories should be stored tightly sealed in its original packaging. We reserve the right to refuse a refund if we determine that the returned product has been damaged.
The return of the amount of your order may take between 30-60 days estimated.
Please, contact the Customer Service of MRPhonedeals through the mail email@example.com to request a refund. The model of disagreement is optional since you can make your request through any other form of communication clear and unambiguous.
Last modified: 09 January 2019.